Thank you for using Matter Real Estate LLP’s Website. The website Legal page governs your use of the Website.
“We”, “us”, “our”, “company” and “Matter Real Estate”, means Matter Real Estate LLP.
“Website” means our main domain which is https://matterrealestate.co.uk.
“Affiliates”, “third parties”, “partners” means other companies that are not part of nor owned by or controlled by Matter Real Estate LLP.
“Personal data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, including by reference to an identifier such as a name, email address, phone number, an identification number, location data, an online identifier or to one or more factors relating that person.
Information We Collect
(a)Information you voluntarily provide to us:
(b)Information we collect automatically:
(c)Information from your use of our services:
We may receive information about how and when you use our services, store it in log files or other types of files associated with your use. This information may include personal data depending on what you disclose and other information such as your IP address, time, date, browser used, and actions you have taken on the Website. This information helps us to improve our services for our users.
(d)Cookies and tracking:
We may use various technologies to collect and store information when you use our services, including third party services such as Google Analytics, or other Google products in addition to using cookies and similar tracking technologies on the Website, such as pixels and web beacons, to analyze trends, administer the Website and track users’ movements around the Website.
(e)Information from other sources:
From time to time we may obtain information about you from third party sources, such as public databases, social media platforms, third party data providers and joint marketing partners, to the extent we use them. As and when we use third parties, we take steps to ensure that such third parties are legally permitted or required to disclose such information to us. Examples of the information we may receive from other sources include: device information (such as IP addresses), location, and online behavioural data (such as information about your use of social media websites, page view information and search results and links). We use this information, alone or in combination with other information (including sometimes personal data where relevant) we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant product features, and services.
Our use of your Personal data
We may use and share your personal data for the following purposes:
- Where we need information to perform the contract we have entered into with you
- Where we need to comply with a legal obligation
- Where the processing is necessary for us to carry out activities for which it is in our legitimate interests (or those of a third party) to do so and provided that your interests and fundamental rights do not override those interests, including:
- Processing that is necessary for us to promote our business, brands and products and measure the reach and effectiveness of our services – this may include sending you marketing information from time to time after you have engaged us to provide services or received services from us either which may be similar and of interest to you or where you have expressly indicated that you would like to receive such information. You have the right to opt out of receiving this information at any time.
- Processing that is necessary to improve our knowledge of the real estate sector – this will include undertaking market analysis and research so that we better understand trends in the property sector and provide better knowledge along with more tailored and relevant services for our customers in the future.
Links to third-party websites
How we share your personal data
- With our third-party service providers and affiliates, who help us provide and support our services. For example, if it is necessary to provide you something you have requested we may share your and your personal data with such third parties and affiliates for that purpose. Examples of third parties, service providers and affiliates include but are not limited to, payment processors, hosting services, content delivery services, property agents, property service providers and property owners.
- We will share personal data with our regulators, law enforcement authorities and with courts, tribunals and arbitrators as may be required from time to time in order to comply with our regulatory and legal obligations.
- We may share your personal data with third-party lenders as is necessary to allow us to fulfill our obligations to you, to raise finance for you and to properly manage and advise you on your property investments.
- Where you engage with our investment management services we may process your personal data to maintain a register of investment holdings in order to comply with our legal and regulatory requirements.
We take reasonable and appropriate measures to protect personal data from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and nature of the personal data.
If you have any questions about the security of your personal data, please contact the payment processor directly.
Location of servers
Our website servers are located in the United Kingdom. When you use the Website your personal data is stored and processed in the United Kingdom.
Accuracy and retention of personal data
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address) then you are responsible for notifying us of those changes.
We will retain your information for as long as Needed to provide you with our services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes and enforce our agreements.
Your rights in relation to your personal data
You have a number of rights in relation to your personal data, including the right to:
- Be informed about how we use your personal data
- Obtain access to your personal data that we hold
- Request that your personal data is corrected if you believe it is incorrect, incomplete or inaccurate
- Request that we erase your personal data where:
- We process your personal data beyond the period when it is necessary to do so for the purpose for which it was originally collected
- If we rely on consent as the legal basis for processing and you withdraw consent
- If we rely on legitimate interests as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us to continue with the processing
- If the personal data has been processed unlawfully (i.e. in breach of the requirements of the data protection legislation)
- If it is necessary to delete the personal data to comply with a legal obligation
- You may ask us to restrict our data processing activities where you consider that:
- Your personal data is inaccurate
- our processing of your personal data is unlawful
- where we no longer need the personal data but you require us to keep it to enable you to establish, exercise or defend a legal claim
- where you have raised an objection to our use of your personal data.
- You may request a copy of certain personal data that you have provided to us in a commonly used electronic format. This right relates to personal data that you have provided to us that we need in order to perform our agreement with you and personal data where we are relying on consent to process your personal data
- You may object to our processing of your personal data where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal data; and
- You have the right not be subject to wholly automated decisions which produce legal effects or which could have a similarly significant effect on you.
If you would like to exercise any of these rights please contact us using the details below.
If we cannot resolve any concerns you have about the way in which we use your personal data, you have the right to complain to the data protection authority in your country (the Information Commissioner in the UK). If you need more information about how to contact your local data protection authority please let us know by contacting us using the details below.
If you have any questions, comments or concerns, or exercise any of your rights in relation to your personal data or you have a concern about the way in which we have handled any privacy matter, please see our Contact Us page.